Competitive intelligence: functional practices, goals and infrastructure of companies in Brazil
Palabras clave:
Competitive intelligence, Competitive intelligence methods and techniques, OrganizationsResumen
The present article aims to describe the functioning of Competitive Intelligence, analyzing methods, techniques and new
models in active organizations in Brazil. Particularly, we seek to describe the set of practical experiences of these organizations.
From the methodological point of view, in the qualitative and descriptive research, we used a semi-structured interview
applied to 13 industrial and services organizations in 2011. It was concluded that the methods and techniques of Competitive
Intelligence are not disparate, for the most part, involving diverse techniques of market information monitoring, as well as the
treatment of this information. According to the research developed, a disparity was detected in the objectives for the activity, which may be related to factors such as: the activity sector, culture, size and the market place chosen by these organizations.
Descargas
Citas
AGUILAR, F.J. Scanning the business environment. New York: The Macmillan Company, 1967.
BERGERON, P.; HILLER, C.A. Competitive intelligence. Annual Review of Information Science and Technology, v.36, p.353-390, 2002.
CALOF, J.; BROUARD, F. Competitive intelligence in Canada. Journal of Competitive Intelligence and Management, v.2, n.2, p.1-21, 2004.
CHOO, C.W. A information management for the intelligent organization: the art of scanning the environment: the art of scanning the environment. Medfort, New Jersey: Information Today, 1998.
CHOO, C.W. A organização do conhecimento I: teoria e processo. In: CHOO, C.W. A organização do conhecimento: como as organizações usam a informação para criar significado, construir conhecimento e tomar decisões. São Paulo: Senac, 2003. p.10-28.
FLEISHER, C.S.; WRIGHT, S.; ALLARD, H.T. The role of insight teams in integrating diverse marketing information management techniques. European Journal of Marketing, v.42, n.7/8, p.836-851, 2008.
GARBER, R. Inteligência competência de mercado. São Paulo: Letras e Expressões, 2001.
GIL, A. Métodos e técnicas de pesquisa social. São Paulo: Atlas, 2006.
GILAD, B. Early warning: using competitive intelligence to anticipate market shifts, control risks and create powerful strategies. New York: AMACOM, 2003.
HERRING, J.P. Measuring the effectiveness of competitive intelligence: assessing & communicating CI´s value to organization. Alexandria, VA: Herring & Associates e SCIP, 1996.
KAHANER, L. Competitive intelligence: how to gather analyze and use information to move your business to the top. New York: Simon and Schuster, 1997.
MARIN, J.; POULTER, A. Dissemination of competitive intelligence. Journal of Information Science, v.20, n.2, p.165-180,2004. Available from: <http://www.portal.capes.org.br>. Cited: Nov. 30, 2010.
MINAYO, M.C.S.; SANCHES, O. Quantitative and qualitative methods: oppositionor complementarity? Cadernos de Saúde Pública, v.9, n.3, p.239-262, 1993.
MURPHY, C. Competitive intelligence: what corporate documents can tell you. Business Information Review, v.23, n.1, p.35-42, 2006.
PRESCOTT, J.E.; MILLER, S.H. Inteligência competitiva na prática. Rio de Janeiro: Campus, 2002.
TARAPANOFF, K. Inteligência organizacional e competitiva. Brasília: UnB, 2001.
VIDIGAL, F. Inteligência competitiva: mapeamento de metodologias de uso estratégico da informação em organizações brasileiras. 2011. Tese (Doutorado em Ciência da Informação) - Escola de Ciência da Informação, Universidade Federal de Minas Gerais, Belo Horizonte, 2011.
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2022 Transinformação

Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.



