Records Management and Knowledge Management:

a strategic connection for organizational development

Abstract

Records Management ensures that knowledge accumulated over time is maintained, retrieved, and transferred, capturing tacit knowledge and transforming it into formal documents, thus constituting a solid basis for organizational development. In a reciprocal way, Knowledge Management benefits Records Management by sharing the best practices and successful innovations, thereby improving the maintenance, accessibility, and use of documents within organizations. This article aims to investigate how the relationship between Records Management and knowledge Management contributes to organizational development, focusing on the alignment of these two fields in the organizational context. An exploratory approach was used as the methodology, beginning with a literature review that identifies the converging points of these two management models, which are the objects of this study. The results indicate an alignment that highlights the reciprocal and fruitful contributions between these two management models for organizations. This finding was confirmed by a bibliographic review on both fields, covering the sources available to the authors. This research concludes that both fields can benefit each other and drive organizational development.